INTRODUCTION:

Hello, good morning! Thank you for calling ampahil.

This is <YOUR NAME> speaking, how can I assist you?

WHEN HOLDING YOUR CALL:

Please stay on the line while I process the LOA. (FOR APPROVAL)

Please stay on the line while I check your inquiry. (FOR CS)

UNHOLD THE LINE:

Thank you for patiently waiting.

END OF CALL:

Is there anything else I can assist you with?

Thank you for calling AMAPHIL, have a nice day!

Hello, this is [Your Name] from AMAPHIL. How can I assist you? (3x)

I’m unable to hear anything on the line at the moment. Unfortunately, I’ll need to end the call. Please feel free to try calling back or reach us through another method if possible. Thank you for your understanding. Have a great day!

Hello good aft/morn this is ___ of amaphil. We have received an sms that you pressed customer service. How can i assist you?

May i know whom im speaking with to address you properly?

Okay ms/mr____.

Thank you for trying our 24/7 help service.

Do you have any other questions or concerns?

Thanks again for the opportunity and we look forward to bringing our services to your company.

Please feel free to reach us out if you need anything else. Have a great day!

"We are currently experiencing a higher volume of requests, and this may take a bit more time than usual to complete the approval process.  We will update you as soon as the process is complete."

This way, you are framing the situation positively, without revealing potential weaknesses, while still managing expectations and showing commitment to quality service.

When replying to a customer who is using bad words or offensive language, it's important to remain calm, professional, and empathetic. Here's how you can respond:

Stay Professional:

• Keep your tone polite and respectful, even if the customer is not.

Acknowledge the Frustration:

• Recognize that the customer may be upset and show understanding without engaging in their negativity.

Set Boundaries:

• Politely remind the customer of respectful communication.

Here's an example response:

"I understand that you're upset, and I'm here to help resolve the issue. However, I kindly ask that we keep the conversation respectful. I'm committed to assisting you and will do my best to address your concerns."